In the freelance community, in my own opinion, Fiverr is the best trend. A lot of people choose Fiverr over Upwork or other similar freelance websites. For as low as $5, it allows them to get work done. Fiverr is an “easy option” for freelancers to get online work.
Is Fiverr a scam? Is it worth the time working on Fiverr? Is it good to hire a freelancer on Fiverr?
I have used Fiverr both as a seller (freelancer) and buyer (client). I believe I am in the best position to answer these questions. In this Fiverr review, let us find out the answers to these questions.
What is Fiverr?
It is a freelance marketplace like Upwork and Freelancer. For $5, you can buy or sell any services. It is founded in 2009 and lead by Micha Kaufman, CEO. It has grown exponentially since then.
How to Register?
Registration is simple, free, and without manual verification. Anyone can register. Unlike other freelance marketplaces, Fiverr use a single account for both seller and buyer. So, whether you’re a seller or buyer, you can register now. It’s free!
So, here’s the Fiverr review.
How Does It Work?
Sign up and Create a Profile
First, you need to sign up or register then update your profile information and upload a profile image. The profile information details are a tag line, from (your country), member since, average response time, and recent delivery. A short description is also required as well as languages you speak. You can also put in links to your social media accounts like Facebook Page, LinkedIn, etc. Fiverr also requires you to add in skills you know like a virtual assistant, writing, web development, etc. Information about your level of education is also required. Take note, these are all publicly visible or viewable. Once you completed your profile information, you can start creating gigs.
• Create a Gig
A seller can create any “gig”. A gig is a type of service that a seller is offering for $5. A $5 gig is a basic type of gig. Due to recent updates, Fiverr no longer restrict the basic gig to $5, which means a seller can create a gig up to $995.
Take note, a gig will require a title, image cover, description (about this gig), order details (gig extras) and packages (basic, standard, premium). Recently, Fiverr added a video description of the gig.
Example: Let us say you are a graphic designer; you can offer a gig for logo design. The title of your gig can be like this, “I will design an irresistible logo that anyone will love for $5.” Then add a description of your gig in detail. You may add sample logo design images you already created. You need to specify the time for finishing the gig. As an add-on, you can add gig extras for your logo design gig. For example, “For an additional $5, I will deliver the logo design in one day.” You can also offer packages (basic, standard, premium) which the client can choose. This gives the client options to choose the exact package they need.
Note to clients, a client can browse or search many similar gigs created by sellers on Fiverr. They can filter then pick the one matches their requirements. They can request a custom quote from the seller they chose. Fiverr will require the client to pay the amount needed before buying the gig. Regarding fees - for gigs less than $20, a $1 service charge is required. A 5% charge is needed if it is more than $20. In my honest opinion, this is high. For example, if you order a $5 gig you will need to pay $6. That $1 add-on fee is 20% of $5. After making the payment and purchase, the client must answer or give the seller’s questions and requirements to complete the work. For example, for logo design, the client will need to provide the business name, type of logo, color, size, instructions, etc.
Once this information is submitted, the deal will start, and the seller needs to complete the work on or before the requested time. After completing the work, the seller will submit the logo design for the client to review. The client will then review and approve the logo design. Regarding redo or revision, this is dependent on the terms and conditions between the client and seller. If the client is satisfied with the logo design and no other changes requested, the client can mark the work as complete. Finally, the client will rate and write a review on that ordered gig. The rating includes the following - Communication with Seller, Service as Described, and Buy Again or Recommend. Ratings and reviews are very helpful for buyers. It will help other buyers to judge the quality of work provided by the seller and will be one of the bases for their order.
Note to the seller - Fiverr will only release payment to the seller once the order is marked as complete and fees have been deducted. A 20% fee will be deducted for each order. For example, for a $5 gig completed order, the seller will only get $4.
Note to seller and buyer - If the client does not mark the order as complete in the next 3 days, the order will be automatically marked as complete by the system and payment will be released to the Freelancer.
What Type of Gigs Can I Create or Find on Fiverr?
Almost any kind of gig can be created by a seller on Fiverr. It is only limited by the seller’s creativity and Fiverr’s Terms of Service. A gig can either be non-technical (creative) or technical (skill). Examples of the creative gig are recording funny videos, making prank calls, and other simple yet creative things. While skill gigs require certain expertise or skill like for example programming, SEO, or animation.
Take note, a lot of sellers on Fiverr even without technical skills make good money on Fiverr. Also, there are unique gigs that a client “can only find on Fiverr.”
New Seller, Level 1, Level 2 and Top-Rated Seller plus Fiverr Pro (new) are the level system on Fiverr. This leveling is done by evaluating monthly performance, which can be seen in the seller’s analytics page. Besides the analytics page, leveling up is also determined based on buyer's satisfaction (rates & reviews), time of delivery, and quality of services.
The level system is very helpful for buyers. It is the main basis used by buyers on Fiverr. They say sellers at higher levels are usually most trustworthy than lower levels.
Below are the various levels at Fiverr along with their requirements and benefits:
Once you signed up, updated your profile and created a gig, you are automatically labeled as a “new seller.” Fiverr advises the new seller to play fair and work hard to reach the next level. Benefits of a new seller are 7 Active Gigs, 2 Gig Extras ($5, $10, $20), 5 Gig Multiples, and send Custom Offers up to $5,000 with 14 days earning clearance.
• Level 1
To reach Level 1, the following requirements needed such as 60 days active seller on Fiverr, completed at least 10 individual orders (all time), earned at least $400, maintained a 4.7 star rating within 60 days, 90% order completion within 60 days, 90% on-time delivery over the course of 60 days, and avoided receiving warnings within 30 days. Benefits available to Level 1 seller are 10 active gigs, 4 gig extras ($5, $10, $20, $40), 10 gig multiples, can send custom offers up to $5,000, with earning clearance in 14 days, and is eligible to be featured at promotional listings.
• Level 2
As per Fiverr, this level is not easy to achieve. So, it’s time to step up your game. It will be worth it. To reach Level 2, criteria are complete at least 120 days as an active seller on Fiverr, complete at least 50 individual orders (all time), earn at least $2,000, maintain a 4.7 star rating over the course of 60 days, 90% order completion within 60 days, 90% on-time delivery within 60 days, and avoids receiving warnings within 30 days. Benefits of Level 2 Seller are 20 active gigs, 5 gig extras ($5, $10, $20, $40, $50), 15 gig multiples, send custom offers up to $10,000, priority customer support, eligibility to be featured at promotional listings, eligible for customer success program, and with earning clearance of 14 days.
• Top-Rated Seller
According to Fiverr, this elite group of sellers enjoys exclusive benefits as they continue to provide buyers with an overall excellent experience. Criteria for being a Top Rated Seller are complete at least 180 days as an active seller on Fiverr, complete at least 100 individual orders (all time), earn at least $20,000, maintain a 4.7 star rating over the course of 60 days, 90% order completion within 60 days, 90% on-time delivery within 60 days, and avoids receiving warnings within 30 days. Benefits are 30 active gigs, 6 gig extras ($5, $10, $20, $40, $50, $100), 20 gig multiples, custom offers up to $10,000, VIP customer support, eligibility to be featured at promotional listings, eligible for customer success program, and with earning clearance of 7 days.
In my own opinion, if you are a solo-Fiverr seller reaching Level 2 and Top-Rated Seller is impossible. What do others do to achieve these levels? They are using one Fiverr seller account but, on the backend, they have a group, team or company with numerous employees of freelancers. Because of this tactical strategy they can easily reach Level 1, 2 and Top-Rated Seller. The only level possible to achieve by a solo-Fiverr seller is Level 1.
Another issue is “how to maintain the level” once you got promoted. Base on my experience on Fiverr, I have achieved Level 1 Seller before but then got demoted. I even messaged Fiverr Support and begged not to demote my level. The reason for my seller account demotion from Level 1 back to Seller level is due to the low number of orders and low earnings on that evaluation period. Take note, you must read the requirements for each level. Note, it means “you have to maintain” those criteria before the next Fiverr evaluation so that your account will not get demoted. Getting promoted is easy, but maintaining the levels is very hard to do.
• Fiverr Pro (New Seller Gig)
These are high-quality, easy to find, verified professional sellers in which buyers are on the lookout for highly professional services. It is open to every professional freelancer either new or long-time Fiverr sellers. Fill up an application form on Fiverr to apply. To get approved, Fiverr carefully examine and verify your application. They will notify you via email if you are eligible to open a Pro gig. Once you got approved, you may create a new gig that will be marked with a Pro badge. Take note, your regular seller gig cannot be upgraded to Fiverr Pro gig. Benefits of Fiverr Pro are a hassle-free process, you’ll get paid easily and on time, every time. Fiverr will resolve issues that might come up between buyers and sellers. The pro seller does not require a membership fee.
How to Get Paid on Fiverr?
• Order Process
The order process is done when a buyer places an order then paid Fiverr. Once the order is marked as complete, 80% of the funds noted as “pending” within 14 days. Why? According to Fiverr, it is for financial processing and to ensure buyer satisfaction. After 14 days, the funds will be marked as “cleared”. The seller will now be able to withdraw the funds.
• Withdrawal of Funds
Log in to your account then go to Selling menu, click Earnings. Then withdraw whatever amount you have in the Available for Withdrawal. Options for withdrawal are PayPal, Direct Deposit, Fiverr Revenue Card, or Bank Transfer. Revenues are withdrawn in the following currencies - USD, Euro, British Pound, Australian Dollar, Canadian Dollar, and Israeli Shekel. Currency conversion fees apply. Note, additional charges may be applied by your bank or payment provider.
The processing fee is high. For sellers completing a gig, instead of getting $5 you will get $4. That is 2% or $1 deduction which turns out to be 20% commission for Fiverr. There are other add-on fees which are withdrawal fee and gig value fee. When you withdraw any available amount on your Earnings page, Fiverr will charge 2% or $1. Add to it, for gigs over $20, sellers will have to pay 5% of gig value. So, for a $5 gig, the buyer will have to pay $6 while the seller takes away only $4. In my opinion, this is too high a commission.
Is Fiverr a Scam?
No! However, a seller on Fiverr like any other similar freelance websites can be scammers. Like other websites, Fiverr has disputes and do have a dispute system were buyer and seller can file a dispute. A lot of disputes can lead to bad reviews leading to the negative reputation of Fiverr which reflects the inefficiency of Fiverr Support to resolve issues to satisfy buyers and sellers using Fiverr.
Some sellers complained that Fiverr banned them from violating their Terms & Conditions without giving details about their violations. Despite this complaint, you cannot ignore the fact that thousands of people are making their living out of Fiverr without any complaints. Even I have sold Gigs on Fiverr and had no issues with the payment.
Certainly, Fiverr is not a scam. Like other websites, Fiverr have problems for both sellers and buyers.
Advantages and Disadvantages of Fiverr
• For Seller
Among the advantages of Fiverr are it’s easier to get work since gigs are only valued at $5. Anyone can join even without professional expertise. If you are creative, you can work on Fiverr. You get paid to do things you love. At Fiverr, a buyer will search for your gig compare to other freelance websites were the seller search for a buyer. To get more orders, you can do marketing on social media.
Disadvantages for a seller are you don’t have control of your gig. If someone orders your gig, it is automatically accepted by the system. The rating system on Fiverr is questionable. If you do not complete a gig, it’s possible to get a negative rating even if you refund the amount. If your new to Fiverr and recently created a popular gig, a buyer might not see your gig. Also, the Fiverr commission is too high. You can only withdraw your earnings on each completed gig after 14 days which is a bit too long period to wait. Add in also the 3-5 days withdrawal period, if you choose PayPal as your withdrawal method. Fiverr can ban you anytime if “they feel” you violated their Terms & Conditions.
• For Buyer
Among the advantages of Fiverr are you can get better services at a $5 rate in comparison to Upwork or other freelance websites. Take note you only lose $5, If you're not satisfied with the result. There are a variety of gigs to choose from on Fiverr.
On disadvantages - as I have said, Fiverr rating and reviews are questionable. Why? Because a seller can buy fake reviews by asking their friends to purchase gigs then write a positive review with a 5-star rating. This makes the rating system unreliable. Also, in some cases, a seller will end up offering cashback if the buyer is not satisfied with the service. In such cases, the buyer usually requests a refund and leave positive feedback which is bias.
Fiverr has pros and cons just like other freelance websites. You have nothing to lose if you create a gig on Fiverr. If your creative enough, you might earn a lot from your gigs on Fiverr. Many freelancers are earning more and make a living on Fiverr. If you're a buyer, you need to be very careful about choosing a gig as there are so many fraud sellers. However, for only $5, you might get a good service. As my final words, “Fiverr is a good marketplace online for both buyers and sellers.”
SO, WHAT'S NEXT?
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